FAQ's
Q1 : What do you charge for delivery?
A : Standard delivery is free of charge for items over £100 Optional Engineered delivery is £80 Q2: What about V.A.T on the Mobility items?
A: Many medical equipment products are V.A.T exempt. Simply click on the V.A.T exempt box when ordering your products if you fit the criteria explained on the page. Q3: What forms of payment do you accept?
A: We accept all major credit and debit cards cheque and postal orders
Q4: Are there any hidden charges?
A: NO. The price you see is the price you pay Q5: What kind of warranty do you offer?
A: All of our New Mobility products come with one to one year limited manufacturer’s warranty. Extended warranty and Insurance is also available please call 0800 111 4774 to discuss.
Q6: How long will it take to get my equipment?
A: All in-stock items take between 3 to 5 days to be delivered. If an item is not in stock, we will inform you with an estimated time of arrival
Q7: How do I select a scooter?
A: To ensure comfort and safety, a scooter first must possess adequate capacity for a person’s height and weight. The second consideration is the environment in which the scooter will be operated. Rough or outdoor terrain may require more power and larger tires, while primarily indoor use may call for smaller tires and a better turning radius. The selection of a scooter that will be transported also may be affected by the limitations of the vehicle in which it will be carried. Please refer to our scooter Searching for a suitable mobility scooter but if you would like some help please answer these simple questions and click on the Search button:
User weight? |
Please Select Under 14st 14st 15st 16st 17st 18st 19st 20st 21st 22st 23st 24st 25st 26st 27st 28st+ |
Does the scooter need to be dismantled on a regular basis?
(Larger scooters will not be recommended for this due to their weight.) |
Yes No Don't Mind |
Maximum distance on a single charge? |
Please Select 0 - 10 miles 10 - 20 miles 20 - 30 miles 30+ miles |
Do you need to use the scooter on public roads?
(You will need a Class 3, 8mph scooter for this.) |
Yes No Don't Mind |
Q7: What is the difference between a 3 wheel and 4 wheel scooters?
A: The biggest difference between the two types is that 3 wheelers have a better turning radius as compared to 4 wheelers. This is most apparent in a house or similar confined area. Four-wheeled scooters originally evolved from the need for more stable operation when traveling on slopes or uneven terrain. However, newer models of 3-wheeled scooters also boast a very stable ride due to their optimized centre of balance. Q8: What kind of surfaces will the electric scooters work well on?
A: Most electric scooters are intended for paved pathways and will not perform well on dirt, gravel, or grass surfaces. However, we do supply scooters that will perform a little better on these more rugged surfaces. |