Terms & Conditions

Quality Assurance

Discount Mobility Direct Ltd products are of the highest standard, sourced in new condition from leading manufacturers. We rigorously inspect all outgoing products prior to dispatch.

VAT

Customers purchasing mobility products for their own personal use are usually exempt from paying VAT. We will require you to sign a simple declaration form that confirms you are eligible to receive goods at a VAT exempt price. Our prices are therefore exclusive of any VAT.

Returns Policy

If you are in any way dissatisfied with your purchase, we do offer a full refund under the following terms:-

The item must be in an as new, unused, full working condition, and in its original packaging.

We expect notification of any problems within 10 days of delivery and customers are expected to meet the cost of delivery.

In the unlikely event your product arrives in faulty condition, it is essential to contact us immediately, preferably within 24 hours. Again refunds cannot be issued if you do not contact us within this time frame, and all goods should be returned in their original condition and packaging for further inspection by our engineers.

We can only refund a deposit if a cancellation is made prior to dispatch.

Ordering & Payments

You can place your order safely and simply by:-

Ordering on-line using all major credit and debit cards with the Discount Mobility Direct Ltd Secure Payment System;

By cheque (please allow 4/5 working days for cheques to clear prior to dispatch of items);

Or try calling one of our friendly sales advisors to discuss your purchase and arrange payment by credit / debit card or cheque.

Warranty & Guarantee

All new products purchased from Discount Mobility Direct Ltd come with a twelve month guarantee from the date of purchase, covering manufacturing/product faults and failures. In the unlikely event you do have a problem with your purchase, please contact us promptly and our After Sales Team will endeavour to help and advise you.

Your statutory rights are not affected.

Please note that our warranty covers mechanical failures but excludes natural wear and tear, consumables such as bulbs or tyres and general maintenance issues such as flat batteries, punctures and breakages.

Delivery

Delivery is free for orders over £100, excluding large items including wheelchairs, scooters and stair lifts. Please contact our Sales Team for information regarding delivery costs on such items, as prices can vary depending upon your location.

Disclaimer

We can offer expert guidance and advice on the products available; however this does not extend to medical expertise on the individual needs of customers. If you are concerned about the suitability of individual products for your needs, please seek expert advice. Be aware that purchases are made at your own discretion and we are unable to offer refunds on products that do not meet your expectations.

All images on the website are of a high quality, however colours may vary slightly. All sizes listed on this website are approximate.

Insurance

We are unable to offer specific insurance advice due to the Financial Services Act. However, we are able to send out information to our customers who have the option to take out a specialist insurance policy. We strongly recommend this, particularly for powered mobility vehicles and lifts.